How Bus Companies are taking steps to improve Independent Transport for All
Many people with disabilities find themselves having to verbally explain their disability to public transport drivers. A recent initiative by one of the UK’s bus companies has identified a way to overcome this by developing the ‘Helping Hand Accessibility Card’ which removes the need for these explanations. Many disabilities are invisible, and the discreet ‘Helping Hand Accessibility Card’ has been designed with messages that focus on the type of assistance required and not the persons disability. The messages on the card include:
- Please be patient if I’m confused.
- Please wait until seated.
- Please speak clearly, I lip read.
- Help count my change.
- Please lower the step.
- Priority seating required.
It is possible that this type of card could be internationally recognised as it is unbranded and could be used on other operators’ services.
In the Irish context, Dublin Bus has developed an Accessibility Policy that considers the varying accessibility needs of their customers. They have also developed the free Travel Assistance Scheme to help people use public transport on their own where an assistant can accompany them the first few times they travel and give advice on planning a journey. Dublin Bus has a progressive accessibility policy and a key element of this is providing employees with disability awareness training.
Also, the Joint Committee on Transport, Tourism and Sport holds consultations related to the Accessibility of Public Transport for People with Disabilities in Dail Eireann.
For further information on the ‘Helping Hand Accessibility Card’ in the UK please click here.
For further information on the Dublin Bus Accessibility Policy please click here.
For further information on the Dublin Bus Travel Assistance scheme please click here.
Alternatively, if you need further information on accessible public transport or disability awareness training, please do not hesitate to contact one of our team on 01-4151285 or e-mail [email protected]
