National Disability Authority launch Customer Communications Toolkit for the Public Service — A Universal Design Approach
The Centre for Excellence in Universal Design (CEUD) at the National Disability Authority (NDA) have recently launched (Summer 2017) a Customer Communications Toolkit for the Public Service - A Universal Design Approach. the toolkit has been designed to inform the design of customer communications in the Public Sector.
The toolkit provides guidance on how to enhance customer communications with members of the public ensuring that all services are accessible meeting the needs of all customers. The toolkit is based on an Universal Design Approach and identifies how customer communications should be easy to access, understand, and use.
In order to help inform design the toolkit is delivered in three main sections;
- Written Communication (e.g document design, signage design, alternative formats, printing).
- Verbal Communication (e.g. face to face, meeting and events).
- Digital communication (e.g. Writing for the web, Web Content Accessibility Guidelines, Online forms, Content Quality).
Each section contains selected statements, examples, tips, checklists and links. To learn more in order to assist in making design decisions, communiciation design question sets are provided.
If you need further information on how to make your customer communications accessible and inclusive, please do not hesitate to contact one of our team on 01-4151285 or e-mail [email protected]
