The Importance of Consultation
To comply with section 26 (1a – Integrated Access to Services) the National Disability Authority* recommend the establishment of an advisory group to oversee a review of the integration and accessibility of services. Input from customers with disabilities can not only help your organization comply with the Disability Act but also develop creative, innovative customer service policies, practices and procedures as well as improved access to information and the physical environment.
The following are some key points to consider in relation to consultation:
- Be proactive and encourage people with disabilities to participate in the consultation process;
- It is important to identify the “real service users” in your local area (i.e local day care centre) and knowing who are the “non users” of your service to discover what could encourage
- Be clear about the aim of the consultation and be clear that the consultation can be done in different ways and with different groups with the outcomes combined (Surveys, interviews, focus groups etc)
- It is important to place the consultation process firmly into all decision making processes so that its outcomes become part of your organizations overall policies and strategic development.
- Ensure all consultations are accessible to all. Things to consider include Accessible and targeted information about the meeting; access to the venue; assistive technology and assistance on the day; public transport; accessible documentation; start finish times etc.
- Ensure all participants receive feedback about the outcome of their advice. This is a common complaint by people who have participated in the consultation process.
If you would like further information on consulting people with disabilites please do not hesitate to contact us on 01-4151285 or [email protected]
(* Code of Practice on Accessibility of Public Services and Information provided by Public Bodies)
