The Whole Journey: A Guide For Thinking Beyond Compliance To Create Accessible Public Transport Journeys
In Ireland there are approximately 600,000 disabled people and their families. An accessible public transport system is vitally important to ensure that these people are included and can participate in society. It is also important to remember that not all disabilities are visible, some people may have a temporary disability and other members of society such as the elderly, pregnant women, people travelling with children require an accessible public transport system.
A draft guide commissioned by ©Commonwealth of Australia 2017 has been developed to encourage a whole journey approach which focuses on people’s accessibility needs throughout their whole public transport journey.
One of the aims of the guide is to assist policy makers, planners, designers, builders, certifiers and operators to encourage co-operation and dialogue between those who deliver, service and use parts of the transport system with everyone working together to identify issues, solutions and opportunities.
Although the publication is owned by the Commonwealth of Australia, the principle of the guide is relevant to any country and provide information and advice relating to:
- Pre-journey planning (e.g. the importance of accessible pre-journey information).
- Journey start and end (e.g. maintaining accessibility when carrying out temporary works).
- Public transport stop, station and terminal (e.g. physical accessibility and customer services).
- Interchange (e.g. co-ordination of different operators and wayfinding).
- Return Journey planning.
- Disruption to business as usual.
- Supporting infrastructure (e.g. The role of customer services staff).
- Maintaining the human touch.
- Maintaining accessibility when things go wrong.
Alternatively, if you need further information on thinking beyond compliance to create accessible public transport journeys, please do not hesitate to contact one of our team on 01-4151285 or e-mail [email protected].