Welcoming disabled customers – quick tips
Business Disability Forum’s ‘Welcoming Disabled Customers’ Guide has been updated for 2019. The guide considers the needs and preferences of customers and clients with a wide range of abilities and outlines how you can meet these needs through the customer service you deliver. The guide is aimed at:
- Customer and client facing colleagues.
- Customer service teams.
- Colleagues with responsibility for developing and delivering new products and services.
- Colleagues with responsibility for accessibility and inclusion.
- Colleagues with responsibility for training and development.
The Business Disability Forum have also published 5 quick tips for meeting the needs of disabled customers. People with disabilities are loyal customers - when they get the service and products they need. Developing customer service skills to meet the needs of disabled customers can ensure better customer experiences, stronger relationships with customers and improve business performance.
The 5 quick tips are:
- Never assume the existence or absence of a disability.
- How can I help you? Always ask the customer how you can best assist them.
- Remember, to meet the customer’s needs you may need to do things differently, but the standard of service you provide should be the same.
- Be aware of accessible facilities and equipment available, such as ramps and hearing loops.
- Be prepared to offer and spend extra time with someone who might need it.
For further details on Business Disability Forum’s Welcoming Disabled Customers guide, please click here.
Alternatively, if you would like to learn more about how to improve the accessibility of your business or premises please do not hesitate to contact one of our team on 01-4151285 or e-mail [email protected].
